Satisfied customers have gone quiet
There was a previous relationship. We explore whether a new need deserves attention.
Former customer reactivation · On request
They already know you.Let's talk again.
A previous purchase has already created a connection. SHA Group helps you reconnect with inactive customers to understand their situation and identify a possible new need.
Our services
Does this sound familiar?
Illustrative situations we can assess together.
A deadline is approaching
Maintenance, renewal or a new project phase may call for a timely conversation.
A project was put on hold
We can reassess need and timing when the circumstances make a new conversation relevant.
The assignment, step by step
Former customers. New conversations.
Select the right contacts
Together we identify relevant former customers, expiring contracts or paused projects. You provide the useful history and instructions.
Restart the conversation
We ask whether needs have changed or a new project is emerging. The approach respects the relationship you have already built.
Prepare the next step
Depending on the response, we prepare a quote request, appointment or later follow-up. You retain control over your offer and deliver the service.
What you get back
Sales follow-up. More room for your work.
You receive the customer's situation, stated needs and proposed next action. A refusal or lack of demand is also useful feedback. The service supports relevant conversations without guaranteeing a sale.
Time for your business
You focus on delivery and customers. We handle the conversations agreed within our assignment.
Information to make decisions
A confirmed need, a clear objection or a postponed project gives you useful information for the next step.
Your customer relationship protected
We agree on the message, offer and boundaries. You retain control over commitments made by your business.
Your questions
The right questions before we work together.
You are entrusting us with part of your customer relationship. Here is how we prepare and scope the work.
Discuss your former customersDoes a new quote need to exist first?
No. A conversation can clarify the customer's current situation. If a need is confirmed, you prepare the offer and we organise the agreed next step.
Which former customers should we select?
We review previous services, last contact, possible deadlines and relationship history together. The goal is a relevant selection, rather than calling a database indiscriminately.
Can this cover renewals or maintenance?
Yes, this can be assessed. You provide dates, available services and terms. We check interest; technical suitability and the validity of your offer remain for you to confirm.
What if a customer is unhappy or declines?
We pass their feedback to you. Your business handles complaints about its service; we do not promise a remedy on your behalf. Clear refusals and requests to stop contact are taken into account.
What do I receive if a customer is interested?
A summary of their need, context and proposed next action: for example a quote request, appointment or later contact, depending on the agreed scope.
How do we get started with SHA Group?
Describe your business, expectations and potential cases. We assess their suitability, available information and required organisation. Contacts, messaging, reporting and responsibilities are agreed before starting. Case details are then shared through the agreed channel.
How are financial terms agreed?
Terms are explained directly and formalised before work begins. The quote follow-up model presented is based on commission linked to concluded sales. Additional assignments are discussed according to their scope. No fixed price or percentage is advertised on the website.
Can you guarantee results?
We agree on an assignment and follow-up, not a customer's decision. A sale depends on need, offer, budget and timing. A clear reply, a reason for declining or an identified next action can also inform your business decisions.
Explore our other services
Discuss your former customers
Let's start with your situation.
Describe your business, the type of cases and approximate contact volume. We discuss your priorities before defining a suitable assignment. Please do not send your customer database through this first-contact form.
info@shagroup.be +32 65 98 13 83Every day, 9 am–9 pm